WashFront

Privacy Policy

Effective Date: September 17, 2026

1. Introduction

This Privacy Policy explains how The Wash Front ("WashFront", "we", "us", or "our"), operated as a sole proprietorship based in Shop No. 6, VR Complex, Road No. 3, Rajiv Nagar Market, Patna, Bihar 800024, India, collects, uses, stores, and protects personal information when you use our website (washfront.web.app), our mobile applications, and our doorstep laundry and dry cleaning services.

2. Information We Collect

To provide reliable laundry and dry cleaning services, we collect the following categories of information:

• Account & Contact Information: Name, 10-digit mobile phone number, and optional email address provided during phone OTP authentication or pickup scheduling.
• Delivery Address & Location Data: Street address, apartment/flat numbers, landmarks, and precise or approximate GPS coordinates collected via your device (with your explicit permission) to calculate driving distance, pickup radius eligibility, and direct our delivery riders to your doorstep.
• Order & Garment Information: Order ID, service categories (dry cleaning, steam ironing, wash & fold, shoe care), garment quantities, special care preferences, defect notes, and pickup/delivery time slots.
• Payment Details: Transaction identifiers and payment status generated through our payment gateway partner, Razorpay. We do not collect, process, or store credit/debit card numbers, CVVs, UPI PINs, or net banking credentials on our servers.
• Device & Technical Diagnostics: Browser type, operating system version, standard IP address, and application crash reports to ensure platform stability.

3. How We Use Your Information

We use the collected information solely for legitimate operational purposes:

• To process, schedule, track, and complete your pickup and delivery orders.
• To dispatch delivery riders to your accurate address and provide turn-by-turn navigation.
• To communicate order status updates, pickup confirmations, and invoices via SMS, WhatsApp, and phone calls.
• To maintain your customer wallet, prepaid subscription passes, and transaction ledgers.
• To prevent fraudulent orders and ensure secure platform operations.
• To respond to customer support inquiries and process feedback.

4. Third-Party Service Providers

We work with trusted third-party providers to operate our platform securely:

• Google Firebase (Alphabet Inc.): Cloud database (Firestore), authentication, and hosting infrastructure with industry-standard encryption in transit (HTTPS/TLS) and at rest.
• Razorpay Software Pvt. Ltd.: Secure PCI-DSS Level 1 compliant payment gateway for processing online payments (UPI, Cards, Net Banking, Wallets).
• Map & Geolocation Services: OpenStreetMap / Nominatim and Google Maps APIs for reverse geocoding and route distance estimation.

We do not sell, rent, or lease your personal information to third-party advertisers or data brokers under any circumstances.

5. Data Retention & Security

We implement strict administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, or misuse:

• All web and mobile communication is encrypted using Transport Layer Security (TLS/HTTPS).
• Database access is governed by granular role-based security rules separating customer data from administrative controls.
• We retain order and transaction records for 5 years, as required to comply with Indian tax, accounting, and consumer protection laws.

6. Your Rights & Data Deletion Requests

You have full control over your personal data. You may at any time:

• Access: Request a summary of the personal data and order history associated with your phone number.
• Correction: Update your name, address, or email directly within the "My Account" page or by contacting us.
• Account & Data Deletion: Delete your account yourself in the app or website under My Account → "Delete my account", or on washfront.com/delete-account. This removes your name, email, saved addresses, location and login. Bill amounts of past orders are kept without your personal details for as long as Indian tax law requires. You can also message us on WhatsApp (+91 72600 12112) or email thewashfront@gmail.com with your registered phone number; we confirm within 7 business days.

7. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal data from children under the age of 13. If we become aware that a child has provided us with personal information, we will delete it promptly.

8. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our operational practices or legal requirements. Any modifications will be posted on this page with an updated effective date. Continued use of our services following such notice constitutes acceptance of the revised policy.

9. Contact & Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact us: