1. Acceptance of Terms

By scheduling a pickup, creating an account, or using the WashFront website or app, you agree to these terms. If you do not agree, please do not use our services.

2. Services, Pickup & Delivery

• WashFront provides laundry, dry cleaning, steam ironing, shoe cleaning, helmet cleaning, alteration, and doorstep pickup and delivery.
• Pickup and delivery are free within 5 km of our store. For addresses further away, we call you to confirm before the pickup.
• Orders may be booked with no items listed; the items are counted and listed when we collect them.
• Standard turnaround is 48–72 hours. Express is available from 3 hours (most express orders in 24 hours) at 20–50% extra. All times are estimates and may change because of weather or other delays; we will keep you updated.

3. Garment Care & Liability

• Please check all pockets before handing over garments. We check pockets too and return anything we find, but we are not responsible for cash, jewellery, pens or valuables left in pockets.
• We follow the care label on each garment. Garments without a care label are cleaned with the method our staff judge safest.
• Every effort is made to remove stains, but we cannot guarantee the removal of stubborn or old stains.
• Embellishments, embroidery, sequins, beads and delicate buttons are processed at the customer’s risk. We tell you before cleaning items we think are risky.
• We are not responsible for colour bleeding or shrinkage of fabrics that are not suitable for the requested process.
• In the rare event of damage or loss caused by our processing, compensation is limited to 10 times the cleaning charge of that item.
• We are not responsible for loss or damage caused by fire, theft, natural disasters or other events beyond our control.

4. Complaints & Free Redo

• Please check your garments at delivery. Report any missing item or damage within 24 hours of delivery, with the original tag.
• If a stain is left or the ironing is not right, tell us within 48 hours of delivery and we will redo it free of charge.

5. Pricing, Payments & Wallet

• Prices are listed in our published catalogue. Any pickup or delivery charge is shown before you confirm the order.
• Orders are payable by cash, UPI, card (online via Razorpay) or your WashFront wallet balance. For store pickup, payment is taken before handover.
• Wallet balances are non-transferable and can be used for any future order.

6. Collection & Storage

Please collect your order within 30 days of it being ready. After that a storage charge may apply, and items left for 60 days may be donated.

7. Cancellation & Refunds

• You may cancel a scheduled pickup free of charge any time before the rider arrives.
• Once washing or cleaning has started, an order cannot be cancelled.
• For online prepaid orders cancelled before pickup, the refund is sent to the original payment method within 3–5 business days. Wallet top-ups are not refunded in cash but stay available as credit.

8. Disputes

Any dispute is subject to the jurisdiction of the courts in Patna, Bihar.

9. Contact Us